edigitalresearch.comVoice of the Customer from Maru/edr: painting better pictures faster

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edigitalresearch.com

Title:Voice of the Customer from Maru/edr: painting better pictures faster

Description:Maru/edr the leading provider of Voice of the Customer programs combining technology and advisory insight to paint better pictures faster for our clients

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Voice of the Customer from Maru/edr: painting better pictures faster Search +44 (0) 1489 772920 Home About us Client Stories Meet the team Careers Test Engineer DevOps Manager Solutions Voice of the Customer Panels and Communities Customer Experience Management Voice of the Employee Emotional Positioning System Resources Blog Contact Technology and Advisory Insight Smart Voice of the Customer programs with better results, faster Schedule A Demo Contact Us Today Join Our Team Painting better pictures, faster Using outstanding in-house technology, we’re driving faster data collection, analytics and reporting, and combining with advisory insight to turn results into action by painting better, more vivid pictures for our clients to improve their understanding. Our technology and sector expertise make Maru/edr a uniquely flexible Voice of the Customer partner. Listen We’ve built all our technology from the ground up, integrating and processing multiple data points to tell your customer’s stories wherever, whenever Interpret We focus on outcomes, not just measurement and are passionate about delivering tailored Voice of the Customer programs Delight We’ve been at the forefront of customer experience since 1999. We are Voice of the Customer experts We focus on outcomes for our clients Delivering business outcomes through Technology and Insight 1444480 Responses collected every month 35000 MB of data transferred daily 0 languages Delighting customers across five continents What can we do for you? Voice of the Customer Learn more Panels and Communities Learn more Customer Experience Management Learn more Voice of the Employee Learn more Emotional Positioning System Learn more Technology, advisory insight and thought leadership have always been – and will always be – the mainstays of our business. Explore how our solutions can work for you Business Leaders Research Customer Experience Operations Business Leaders With a Maru/edr Voice of the Customer program, you will build a customer-centric culture throughout your whole organisation and empower your staff to take real control of your customer’s experiences. Award winning Experiences Position your business as customer experience leaders with an award-winning Maru/edr Voice of the Customer program Understand Experiences Know what makes a great experience and where in the business additional investment can make a difference Demonstrate ROI Our focus on outcomes means a Maru/edr Voice of the Customer program will drive change and increase your bottom line Add context to results Understand results in relation to your market and close competitors by applying context from our industry experts Schedule a demo Research Use technology to get deeper into what customers are thinking faster. We are pioneering new technology and re-inventing methodologies to enable you to deliver better results to your business. Marginal gains Dig deep and find those small differences across all areas of the business to make a big impact and achieve results Understand Emotions You can now finally measure the emotional reaction of customers effectively using a robust methodology Analyse and Report Cut time spent processing data and get straight to the bottom of what your customers really think Put Results into Context Lean on our cross-sector expertise and understand what your customers are really telling you Schedule a demo Customer Experience Our automated and intelligent technology will empower you to effectively spread the Voice of the Customer around your business so that you can spend more time actively improving the experience for your customers. Design Experiences Use customer feedback to build experiences your customers will love from the very beginning Measure and Manage Use continuous feedback on your customer journey to effectively measure and manage your customer’s experiences with you Create Winning Experiences Understand what good looks like and work with all areas of your business to plans into action Spread the Voice Engage with the right people at the right time and in the right way to improve the entire customer experience Schedule a demo Operations Gather regular feedback on your business operations to boost sales and empower your workforce. Using technology, you can actively monitor performance and easily see where you need to improve. Measure what Matters Measure what really matters to your customers and by focusing on the areas where staff can really improve Empower staff Give your staff the tools they need to take action and proactively step in when issues arise Position your Products Use real-time feedback to ensure your products are reaching the right customers in the right way and at the right time Develop talent Use customer feedback to nurture the right behaviours in your workforce and celebrate success Schedule a demo Our Latest Posts We can all be a bit emotional… but consumer insight can benefit Blog We can all be a bit emotional… but consumer insight can benefit Apr 04, 2017 Spending to drop as Article 50 is triggered; Make your Customer Experience centre stage during an uncertain period Blog Spending to drop as Article 50 is triggered; Make your Customer Experience centre stage during an uncertain period Mar 29, 2017 Is social sentiment driving the progress of challenger banks? News Is social sentiment driving the progress of challenger banks? Mar 24, 2017 Insight into consumer spending intention could provide clarity in an uncertain post-Brexit landscape Blog Insight into consumer spending intention could provide clarity in an uncertain post-Brexit landscape Mar 20, 2017 Fake news is big news for evidence-based industries Blog Fake news is big news for evidence-based industries Mar 17, 2017 Digital salesmen: are dealer groups and manufacturers ready? Blog Digital salesmen: are dealer groups and manufacturers ready? Mar 15, 2017 Booking.com are delivering a winning digital experience Blog Booking.com are delivering a winning digital experience Mar 13, 2017 Should we be preparing for a tablet requiem? Blog Should we be preparing for a tablet requiem? Mar 01, 2017 3 considerations that will stand your customer experience strategy apart Blog 3 considerations that will stand your customer experience strategy apart Feb 24, 2017 The business of booking a table – and what lessons can be learnt from the travel industry. Blog The business of booking a table – and what lessons can be learnt from the travel industry. Feb 23, 2017 Sign up for our newsletter Submit your details below and stay up to date with all the latest news and industry views from Maru/edr First Name (required) Last Name (required) Your Email (required) Company Industry (required) Please specifyRetailTravelHospitalityFinanceMediaConsumer ServicesB2BOther +44 (0) 1489 772920 United Kingdom Stay Connected Sign up to our Newsletter First Name (required) Last Name (required) Your Email (required) Company Industry (required) Please specifyRetailTravelHospitalityFinanceMed...

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